Privacy Policy

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This privacy policy informs about the type, scope, and purpose of the processing of personal data on this website in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws (in particular the BDSG).

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1. Data Controller

Practice / Therapist Name: Dr. Celine Cole
Email: hello@cellinecole.com
The data controller alone or jointly with others determines the purposes and means of processing personal data.

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2. Types of Data Processed

The following personal data are processed:

• Contact data: Name, phone number, email address

• Communication data: Content of inquiries via contact forms, emails, etc.

• Appointment data: Scheduled appointments, requests for appointments

• Health-related data: Only if voluntarily provided as part of an inquiry (e.g., symptoms, concerns). Therapeutic documentation is done exclusively offline and is not collected via the website.

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3. Purposes of Data Processing

Data is processed for the following purposes:

• Processing contact inquiries

• Scheduling appointments

• Managing organizational processes of the practice

• Fulfilling legal obligations

Health data is processed only if voluntarily provided and solely to respond to the inquiry. Processing is carried out in accordance with Art. 9(2) GDPR.

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4. Legal Basis for Processing

Processing of personal data is based on the following legal grounds:

• Art. 6(1)(b) GDPR (performance of a contract / pre-contractual measures)

• Art. 6(1)(f) GDPR (legitimate interest in efficient communication)

• Art. 6(1)(c) GDPR (legal obligation)

• Art. 9(2) GDPR (processing special categories of personal data)

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5. Storage and Deletion of Data

Data is stored only as long as necessary for the purposes listed above or as legally required. Health data submitted via contact forms is deleted immediately if no therapeutic treatment is initiated.

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6. Data Sharing

Data is shared only if:

• Explicit consent has been given

• It is necessary to fulfill a contract or carry out pre-contractual measures

• A legal obligation exists

No data is shared with third parties for advertising purposes. No transfer to third countries occurs.

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7. Server Log Files

The hosting provider collects data on website access (server log files). Collected data includes:

• Browser type and version

• Operating system used

• Referrer URL

• Hostname of the accessing computer

• Time of server request

• IP address

These data are used for technical security and stability of the website and are processed according to Art. 6(1)(f) GDPR.

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8. Contact Form

When inquiries are submitted via the contact form, the data provided is stored for the purpose of processing the inquiry and any follow-up questions. Processing is based on Art. 6(1)(b) GDPR.
Health-related information should not be submitted via the contact form whenever possible.

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9. Cookies / Tracking

This website does not use tracking tools or analytics services (e.g., Google Analytics). Cookies are used only when technically necessary.

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10. Your Rights

Under the GDPR, you have the following rights:

• Access to your stored personal data (Art. 15)

• Rectification of incorrect data (Art. 16)

• Deletion of your data (Art. 17)

• Restriction of processing (Art. 18)

• Data portability (Art. 20)

• Objection to processing (Art. 21)

• Withdrawal of consent (Art. 7(3))

These rights can be exercised at any time by contacting us.

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11. Right to Lodge a Complaint with Supervisory Authority

If you believe that the processing of your data violates data protection law, you have the right to lodge a complaint with:

• The Data Protection Officer of your federal state.

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12. Data Protection in Psychotherapeutic Practice

Data generated during psychotherapeutic treatment is not collected via the website. These data are processed exclusively in the practice in accordance with statutory requirements, psychotherapy guidelines, professional regulations, and GDPR.

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13. Changes to this Privacy Policy

We reserve the right to adjust this privacy policy to comply with current legal requirements or changes in our services.

Status: 2025